Privacy Policy

Cookies

1. We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
2. When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
3. We collect such Non-personal and Personal Information for the following purposes: to provide and operate the Services, to provide our Users with ongoing customer assistance and technical support, to be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages, to create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services, to comply with any applicable laws and regulations.
4. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
5. All direct payment gateways offered by Woocomerce.com and Stripe.com used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
6. We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
7. If you don’t want us to process your data anymore, please contact us at info@alchemyofgaia.com including keywords – “Nodata”.
8. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
9. If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@alchemyofgaia.com.
10. Payment processing is provided by the payment platform Woocomerce.com and Stripe.com, therefore our company transfers the personal data necessary for payment execution to the platform owner.

Distance contract

Buyer – customer
Seller – AOG, Reg.nr. EE 48275, address Μουσαλλά, 9, 8039, Πάφος, Κύπρος.
Website – www.alchemyofgaia.com
Product or service – world food goods, cooking masterclasses, consultations.

 

1. These Terms of Use (hereinafter referred to as the “Terms”) are an integral part of the purchase agreement for goods/services and establish the rights and obligations of the Buyer and the Seller, the terms and conditions of product delivery, the procedure for cancelling orders and returning goods, refund policies, and dispute resolution procedures.
2. The Seller reserves the right to amend, modify, or supplement the Terms at any time in accordance with the requirements set forth in the legislation. Such changes shall come into effect upon their publication on the Website.
3. The Seller reserves the right to change the prices indicated on the Website and/or introduce new fee-based services at any time at their discretion.
4. The agreement between the Buyer and the Seller is considered concluded from the moment the Customer, having selected the Goods, placed them in their shopping cart, specified the delivery address, and familiarized themselves with the terms, marked “I agree to the terms of use” in the order confirmation window.
5. The order confirmation is sent to the email address provided by the Customer.
6. Delivery terms and conditions: When placing an order for goods, the Customer accepts fastest and best price method of delivery chosen by Seller.
7. Delivery through courier and/or parcel intermediaries is carried out within 14 days from the receipt of payment for the goods and the Customer’s receipt of confirmation via email or SMS that the order has been received.
8. For items available in the store’s warehouse, collection from the store is possible within 2 working days after receipt of payment and confirmation sent to the Customer.
9. For items manufactured upon order, collection from the store is possible within 14 days after receipt of payment and confirmation sent to the Customer, or after coordination with a consultant.
10. Delivery costs are not included in the prices indicated for the goods. To determine the exact delivery costs for an order, place all items in the virtual cart and proceed to the “Cart”. When selecting the delivery location, the system will provide the exact delivery costs for the order.
11. In cases where an order consists of multiple items and they are not delivered simultaneously, the Customer will be informed in advance, and a separate fee will be calculated for each delivery.
12. The Customer can make payment for the order:
    • by credit/debit card,
    • by bank transfer to the Seller’s specified bank account, indicating the order number,
    • via internet banking.
13. The Customer must make payment to the Seller within 1 (one) working day.
14. The Seller undertakes to deliver the goods to the Customer within the delivery terms specified in the product descriptions. If the delivery of goods is delayed due to unforeseen circumstances independent of and dependent on the Seller, the Seller undertakes to immediately contact the Customer and coordinate all matters regarding the delivery of goods.
15. In cases where the Customer, upon receiving the goods, notices that the shipment does not contain the appropriate goods or the goods are of incorrect size, color, or have other discrepancies, the Customer must immediately inform the Seller.

Return Policy:

1. Exchanges, returns, and corrections are made in accordance with the Consumer Rights Protection Law of the Republic of Latvia (CRPL) and the Regulations of the Cabinet of Ministers of the Republic of Latvia No. 255 “On Distance Contracts”.
2. The Customer has the right to refuse the ordered goods within 14 days of receipt by sending a completed withdrawal form to the Seller along with a copy of the purchase document via email to info@alchemyofgaia.com.
3. The goods must be returned in their original packaging and complete set.
4. Goods can be exchanged for other goods if the appearance, consumption properties, original packaging, and labeling of the goods are preserved, they have not been used, and/or damaged, and/or lost their appearance.
5. It is the Customer’s obligation to return the goods to the Seller within 5 days after sending the withdrawal letter. The Customer/Purchaser covers all expenses related to returning the goods to the Seller. The returned goods must be delivered to the Customer’s address. To get precise address send us email to info@alchemyofgaia.com and product must be in full set.
6. Refunds are made using the same payment method used by the Customer for the transaction. The Seller refunds the amount paid for the goods within 14 calendar days from the moment of returning the goods. The Seller reserves the right not to refund the payment for the goods and services until the Customer returns the goods or submits documents confirming the dispatch of the goods.
7. The Seller reserves the right to refuse the Customer’s use of the right of withdrawal or withhold compensation in case the goods are damaged, used negligently, or not in compliance with the instructions, if the original packaging of the goods is lost, or if the packaging is significantly damaged.

Dispute Resolution Terms:

 

1. All disputes arising between the Customer and the Seller, or related to the purchase of goods, will be attempted to be resolved through mutual negotiations or correspondence with the aim of reaching a mutually beneficial and acceptable solution.
2. If disputes cannot be resolved through negotiation or correspondence, the Parties shall resolve the dispute in court in accordance with the legislation of the Republic of Latvia.
3. Complaints about the availability or quality of goods should be submitted electronically by sending an email to info@alchemyofgaia.com. The complaint will be reviewed within 7 (seven) working days from the date of receipt of the complaint, with a response sent to the contact address indicated in the complaint.
4. If the complaint is considered unfounded and you do not agree with the recognition of your complaint as unfounded, you have the right to use alternative dispute resolution options provided by regulatory enactments.
5. Information about out-of-court dispute resolution options and out-of-court dispute resolution entities:
   • http://www.ptac.gov.lv/lv/content/stridu-risinasanas-process
   • http://www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze